Privacy in Plain English

This Privacy Notice explains how Yieldfyze (“we”, “us” or “our”) collects, uses, stores and protects personal information when you browse our website, register an account or use our trading and support features. Read it alongside the Terms of Use; it applies to both visitors and registered customers.

Information we might collect

We may ask for identifying details, including your first and last name; contact details such as your email address and phone number; your country of residence; IP address; technical activity information; account preferences; and information provided in forms, support messages or payment verification. Some details are required to open an account and process deposits or withdrawals, while other information helps protect accounts and keep the service running reliably.

The ways we use personal information

• To create, confirm and manage your account
• To run the platform, provide market charts and support customers
• To fulfil legal responsibilities, including fraud prevention and regulatory requirements
• To improve stability, detect improper use and secure signed-in sessions
• To issue service messages connected with your account, such as deposit confirmations and planned maintenance notices

Measures used to protect your information

We use technical and organisational protections that reflect the risks associated with handling personal information. These may include encryption during transmission, restricted permissions, reviews of sensitive activity and, where supported, two-step sign-in. No system can be guaranteed completely secure; if you believe someone has accessed your account without permission, please notify [email protected] as soon as possible.

Your options and information rights

Depending on the laws that apply where you live, you may have rights to view, correct, restrict or delete certain personal information, or to object to specific uses. Email [email protected] with “Information rights” as the subject and include the email address associated with your account. We may request reasonable proof of identity before processing your request.

Retention periods and service providers

Personal information is retained for as long as needed to provide the service, comply with legal requirements or resolve disagreements. Selected providers, such as hosting, payment and transactional email partners, may process information on our behalf under written instructions, contractual safeguards and appropriate security arrangements.

Cookies and information from your device

Cookies and similar tools may be used on our website to keep sessions active, help secure the service and understand broad patterns of visitor use. You can restrict certain cookies through your browser settings, but doing so may affect functions such as logging in or retaining your preferences.

Privacy enquiries

For questions about this notice or your personal-information rights, contact us at [email protected]. We will seek to provide a clear response within a reasonable timeframe, subject to any checks needed to confirm your identity.